Since the arrival of the first personal computer in the 1980s, Singapore has embraced technology as a crucial engine of the economy and society.
The early computerisation efforts of the government in the 1980s paved the way to becoming one of the world’s most connected countries today.
In the 1990s, Singapore was among the first to have broadband links nationwide, while the 2000s saw the deployment of a fibre broadband network and wireless hotspots throughout the island.
Over the years, Singapore has been awarded top marks in prestigious studies such as the World Economic Forum’s Global Information Report.
The country’s infrastructure as well as government digital services are often recognised for its technological readiness.
As Singapore continues to leverage on new technologies to digitally transform government digital services, there are lessons to share and much to learn from other countries that have developed new ways of improving the online experience for citizens.
We share some of the notable awards and significant milestones that Singapore has garnered over the years.
World Economic Forum Global Information Technology Report
The yearly study ranks 148 economies and examines their preparedness to leverage information and communication technologies (ICT) for increased competitiveness and development.
In 2015 and 2016, Singapore was the top country when it came to using technology for social and economic impact. In 2016, it was first in crucial focus areas as the environment, usage and impact.
In the year before, the Republic had replaced Finland, which had held top spot since 2013.
Singapore had been second from 2010 to 2014. Earlier, the city-state was ranked 5th in 2008 and 4th in 2009.
Waseda-IAC International E-Government Ranking
The ranking takes into account the development of e-government services worldwide.
Since the first edition in 2005, it has been assessing the e-government development of economies based on indicators such as network preparedness and e-participation.
Singapore was ranked top in the yearly study in 2015 and 2016.The Republic also led the way in e-government services in 2009, 2010, 2011 and 2013, only taking second place — in 2012 and 2014 — behind the United States.
United Nations e-Government SurveyThis study assesses the UN’s 192 member states on the relative ability of their governments in harnessing infocomm technologies (ICT) to deliver online services and engage its citizens in public policies.
In 2016, Singapore was ranked 4th on the E-Government Development Index and placed 8th on the E-Participation Index. In 2014, it was placed 3rd for e-government development and 10th for e-participation.
- The Government launched a five-year National Cyber Security Masterplan 2018 to further secure Singapore’s cyber environment.
- GovTech worked with the Municipal Services Office to develop the OneService app, which automatically sends feedback on various issues to the relevant agency, bringing about more timely response.