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Government Technology Agency of Singapore (GovTech Singapore)
Media Releases

SingPass — Now Easier, More Convenient and Extra Secure

2 July 2015

SingPass users can enjoy stronger security from 5 July 2015, including mobile-friendly features, 2-step verification, and SMS/email notifications. 💻🔒

SingPass new features

From 5 July 2015 onwards, SingPass users can look forward to an improved user interface, mobile-friendly features and stronger security capabilities with the enhanced system.

The SingPass system has been enhanced to be easier and more convenient to use, with clearer instructions and more intuitive account management features, among other improvements. Users can better navigate the site and complete their tasks efficiently, access their account via mobile device, and update their SingPass account easily online, anytime, anywhere.

In addition to improved usability features, security is a critical component of the design of the enhanced system. Users will be able to receive SMS or email notifications for any changes made to their profile so that they are always updated on their account activities. They will also go through a secure 2-step login process for e-government transactions involving sensitive data, such as financial or health information, or those that require a high level of identity assurance. These measures help to ensure that users’ personal data is better protected. To start with, more than 100 government e-services will require 2-step verification. These include the more commonly used e-services provided by MOM, CPFB and IRAS.

After the launch of the service on 5 July 2015, users will need to:

  1. Update their SingPass account by providing and verifying their mobile number and email address, as well as setting up their security questions and answers.

  2. Set up their 2-step verification by registering, activating and linking their OneKey token or mobile number to their SingPass account. “Over the years, the government has implemented over 200 e-services online through SingPass in order to enable swift and convenient transactions with the government. With the rise of cyber threats in Singapore and globally, we have added security measures like multi-factor authentication to protect SingPass users’ personal data. We urge all users to avoid using the same passwords for different purposes and to avoid sharing their account information with others,” said Ms Jacqueline Poh, Managing Director of the Infocomm Development Authority of Singapore.

ISSUED BY THE INFOCOMM DEVELOPMENT AUTHORITY OF SINGAPORE

Related Resources:

About Infocomm Development Authority of Singapore

The mission of the Infocomm Development Authority of Singapore (IDA) is to develop information technology and telecommunications within Singapore to serve citizens of all ages and companies of all sizes. IDA does this by actively supporting the growth of innovative technology companies and start-ups in Singapore, working with leading global IT companies, and developing excellent information technology and telecommunications infrastructure, policies, and capabilities for Singapore.

For media clarification

Malini Nathan (Ms)
Senior Manager
Corporate and Marketing Communications Division, IDA
DID: (65) 6211 0660
Email: malini_nathan@ida.gov.sg

Jacklyn Chew (Ms)
Assistant Manager
Corporate and Marketing Communications Division, IDA
DID: (65) 6211 0708
Email: jacklyn_chew@ida.gov.sg

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