Bridging the digital divide? It can start with you

Why talk about it now?

Of course, the digital divide is not a new phenomenon, and it has received attention over the years.

But the challenge has taken on greater urgency since the Covid-19 pandemic struck, supercharging the pace of digitalisation. Nearly three in four businesses (opens in new tab) in Singapore have sped up digitalisation efforts and with the virus still rampant globally, digitalisation of business processes will continue and are likely to become permanent.

In a world of social distancing, everyday undertakings such as going to the bank become a greater chore, what with the wearing of masks and longer queues. Those who are not comfortable with online transactions will have to endure these discomforts. And should circuit breakers become necessary again, they will not have the entertainment (video streaming), communication (video calls), and convenience (food delivery apps) available to the digitally savvy.

As more activities shift online, bad actors are seeing more opportunities to strike, with the total number of scam cases reported to the police in 2020 rising by more than 60 per cent compared to 2019. As a result, those who are already not confident about their digital skills face the worry of falling victim to fraud, further turning them off technology.

Difficulties that seniors face using tech

Firstly, many of the tech tools we take for granted are not simple for the elderly. Using a mouse to move the cursor may not be intuitive to them and they may initially struggle with how to even grip a mouse, akin to how the steering wheel is tricky for beginner drivers. Poor vision and lack of fine motor skills also make the use of smartphones a chore rather than a pleasure.

Secondly, and perhaps more importantly, seniors must see a reason to go online in the first place. For instance, many internet users view the latest blockbusters and TV series on streaming services. But if such programmes don’t appeal to the senior in question, be it due to language or taste preferences, then they might not see the point of going online. Similarly, if their friends and social networks are not online, the internet would seem to be a boring place.

Building a bridge

Efforts are being made by the government under the Seniors Go Digital (opens in new tab) programme to bridge the digital divide.

For instance, the government set up SG Digital Community Hubs islandwide last year staffed with digital ambassadors to provide one-to-one assistance. The hubs are aimed at seniors and hawkers to help them pick up common apps like SingPass and WhatsApp, and to set up e-payment tools. You can find a list of the hubs here.

There are also classroom and online learning programmes for more specific lessons.

To tackle the lack of digital access, the Mobile Access for Seniors scheme provides subsidised smartphones and mobile plans for seniors who want to go digital but cannot afford to do so.

Loved ones make the biggest difference

Ultimately, those closest to the seniors are the ones who can make the biggest difference. Family members especially can help seniors build interest in online activities and by being there to guide them.

Form a family chat group in chat apps and get the elderly involved in online conversations. Better still, video call them regularly so they have a reason to keep their skills fresh. After all, whatever they pick up in that hour-long lesson will soon be forgotten if they don’t use them.

So, if you have elderly family members and you’re reading this, just remember that you can, with patience and constant engagement, you can do your part in bridging the digital divide in Singapore.