Our Digital Government efforts

GovTech drives the digital government transformation across our nation. Our initiatives focus on creating user-friendly digital products, from helpful apps to informative websites and robust platforms, designed to streamline daily experiences of public services and provide robust support for businesses.

We encourage all citizens and businesses to explore and embrace these digital government solutions, crafted with your needs in mind.

Our mission

As the lead government agency driving Singapore’s Smart Nation initiative and the digitalisation of public services, GovTech's mission is clear: to build digital government products – such as intuitive apps, informative websites, and reliable platforms – that tangibly improve the lives of citizens and businesses, making Singapore a leading Smart Nation. 

By streamlining processes, government services become more accessible and convenient for everyone, regardless of location or technical proficiency. It also empowers businesses with efficient digital interfaces, fostering a more competitive and dynamic economy. Furthermore, a digitally transformed government can leverage data and technology to make more informed decisions, respond effectively to the evolving needs of its population, and ultimately enhance the overall quality of life for all Singaporeans.

What we do: Digitalisation of public services

Through our digital government efforts, we aspire to create a government that is “Digital to the Core, and Serves with Heart.” This means making government transactions easy, seamless, and secure; streamlining processes; enhancing accessibility; and leveraging technology to provide better services for citizens and businesses.

It also means empowering public officers to continually upskill and work collaboratively across agencies to drive digitalisation within the government and deliver better services.

Collectively, these contribute to our Smart Nation 2.0 vision of creating a thriving digital future for all Singaporeans.

Enhancing Digital Government Infrastructure

We integrate digital technologies into the experience of public services to bring about significant improvements in efficiency, accessibility, and overall user experience for our citizens. This digitalisation means simpler online transactions, faster service delivery, and more convenient access to essential government resources.

Advancing Smart City Technologies

GovTech strategically implements smart city solutions across Singapore, such as the Open Digital Platform (ODP) in Punggol Digital District (PDD), our nation's first smart city project. This platform enables seamless communication and data exchange between operations like building management, utilities, and transportation. It facilitates intelligent automation and optimised resource allocation, creating a more efficient urban environment.

What are some of our digital government efforts to date?

The Digital Government Blueprint (DGB) for the period of 2018 to 2023 is our comprehensive strategic plan that outlined the vision, mission, and key objectives for the ongoing digital government transformation within the public sector. It helped to guide the digitalisation of public services, ensuring a coordinated and citizen-focused approach to leveraging technology across all government agencies in Singapore.

Key Objectives

• To make transacting with the government easy, seamless, and secure for all citizens and businesses.

• To empower government agencies through upskilling and fostering collaboration to drive the digitalisation of public services effectively.

• To leverage data and emerging technologies like AI to deliver citizen-centric digital services and enhance the productivity of government agencies.

• To actively engage citizens and businesses in the co-creation of digital services, ensuring they meet real needs and are user-friendly.

• To provide simplified user journeys and a single, convenient point of access to a wide range of government services online.

These objectives are intrinsically linked to our Smart Nation initiatives, working towards building a thriving digital economy and delivering tangible benefits to our target audience – citizens and businesses across Singapore.

Our digital government efforts can be classified into the following key areas:

Engineering Digital Government

Explore how GovTech powers Singapore’s digital transformation with secure shared tech stacks, seamless services, and strong public sector cybersecurity.

Tech for Public Good

Learn how GovTech develops Tech for Public Good through digital solutions like Singpass and the GoWhere suite.

AI and data driven government

Explore how GovTech uses AI and data to improve digital policies, boost service delivery, and data-driven decision-making.

Citizen engagement and co creation

Discover how GovTech champions citizen engagement by co-creating tech solutions with the public through communities like Tech Kaki and crowdsourcing platforms.

User and business journeys

Explore how GovTech streamlines citizen and business journeys with tools like LifeSG and GoBusiness for seamless, personalised access to government services.

Digital identity

Explore how Singapore’s National Digital Identity initiative empowers secure, seamless access to public and private sector services for both citizens and businesses through platforms like Singpass and Corppass.

Diversity and inclusion

Discover how GovTech drives inclusive innovation by designing accessible digital services and building a diverse, empowered tech community for all.

Sustainability

Explore GovTech’s role in Singapore’s Green Plan 2030, driving sustainability through net-zero emissions, eco-friendly digital solutions, and green initiatives.

We will continue to lead Whole-of-Government efforts to strengthen public agencies’ ability to deliver better digital services to improve the lives of citizens. We will systematically improve digital capabilities at all levels of the Public Service, and ensure our digital services are user-centric, secure, and resilient. We aim to be a Digital Government that serves citizens through innovation and excellence.

Get involved and learn more

Ready to experience the benefits of a digital government firsthand? Whether you are a citizen looking for easier and more convenient interactions with the government, a business eager to explore partnership and innovation opportunities, or a government agency seeking to leverage shared technology platforms and expertise to further enhance the digitalisation of public services across Singapore – we encourage you to get involved. 

Contact us today to explore potential collaborations and contribute to building a more digitally smarter, more digitally connected Singapore for all.