Singpass
Learn about Singpass, Singapore's trusted digital identity that aims to make transactions with government agencies and businesses convenient yet secure.
Last updated 19 November 2025
On this page
Singpass: Our trusted digital identity for secure and convenient access to services
Singpass is a trusted digital identity that allows residents to access government and business services online.
Secure and convenient access to over 2,700 services across 800 government agencies and businesses.
Over 41 million transactions every month by 5 million users.
Uses biometrics (fingerprint, Face Verification) or SMS Two-Factor Authentication (2FA) for login.
Singpass app allows easy login, document signing, and more on the go.
Pre-fills forms with user data for faster transactions.
Singpass is every Singapore resident's trusted digital identity to prove who we are when performing everyday transactions like checking our CPF balance, booking medical appointments, renewing insurance and more. Access over 2,700 services across 800 government agencies and businesses, simply by authenticating with your biometrics or SMS Two-Factor Authentication (2FA).
Created by GovTech as a key enabler of Singapore's digital economy, Singpass facilitates over 41 million transactions every month. Out of 5 million Singpass users, more than 4.2 million people use the Singpass app to easily log in to services, prove their identity over counters, digitally sign documents and do more on the go.
Find out how Singpass empowers our users every day:
Statistics shown in this video are accurate as of March 2021.
Singpass employs Two-Factor Authentication (2FA) methods such as the Singpass app, Face Verification and SMS One-Time Passwords (OTP) to provide an additional layer of security and better protect users' data.
Users can log in to digital services easily and securely in a few ways:
Use the Singpass app with one's fingerprint, face or a six-digit passcode, without typing long passwords.
Enter one's Singpass ID and password on a desktop or mobile web browser followed by Face Verification, or keying in an SMS OTP.
Benefits of using Singpass
Skip counters and queues
Access digital services easily and safely wherever you are.
Secure authentication
Log in using any Singpass 2FA method: Singpass app, Face Verification or SMS OTP. Fewer passwords to remember!
Less manual form filling
Pre-fill forms with your Myinfo data for participating services when you log in with Singpass.
Why use the Singpass app?
Since the mobile app's launch in 2018, we have been progressively adding useful features to enable simpler transactions. Current app features include:
1. Digital IC to prove your identity over government counters.
You can also scan the Digital IC barcode at kiosks such as those in libraries and polyclinics.
2. One-tap access to government digital services
Log in to commonly used government digital services like CPF, HDB, and IRAS via the shortcuts. Last used services are also displayed for easy access. You can also personalise your list of favourite services.
3. Have your key information on hand
View your profile where you always have your important information such as CPF balance, passport number and HDB details on hand.
4. Receive timely notifications from Singpass
For instance, users may receive important announcements, transactional alerts, and security advisories in their Singpass app inbox.
5. Digitally sign documents
Scan the QR code on the document and authenticate with Singpass. This removes the need for users to be physically present to sign documents and agreements with organisations that offer the Sign with Singpass service.
6. Corporate profiles
Authorised individuals of corporate entities can switch to their corporate profile to access and view selected corporate data (users must have a valid Corppass account).
For their efforts in innovation and incorporating inclusivity in the Singpass product design, the team has received national and international awards such as:
IMDA ASEAN Digital Awards (Digital Innovation, Bronze) — SGFinDex (2024)
Public Sector Transformation Awards (One Public Sector Award) — Digital Identity for a Nation (2022)
IDC Smart City Asia Pacific Awards (SCAPA) — Outstanding Smart City Project for Digital Equity and Accessibility for Singpass (2021)
Inspire Tech Awards — Most Innovative Use of Data for Digital Transformation (Southeast Asia)(2021)
Public Sector Transformation Awards (One Public Sector Award) — SGFinDex (2021)
SG:D TechBlazer Awards — Best Adoption: Public Sector — SafeEntry (2021)
How to use Singpass?
All Singaporean Citizens, Permanent Residents (PRs) and Foreign Identification Number (FIN) holders aged 15 years old and above are eligible for Singpass. Set up your account in three easy steps:
Register at www.singpass.gov.sg instantly using Face Verification.
Create your Singpass password, activate SMS 2FA, and update your contact information.
If you have a smartphone or tablet and Internet connectivity, install the Singpass app on your device via the official app stores (Apple App Store, Google Play Store and Huawei AppGallery).
Please refer to the instructional guides [PDF, 3.3 MB] for step-by-step instructions.
Keeping your Singpass safe
Scams are on the rise, and constantly changing. While security measures are in place, we must be alert when transacting online and stay informed to protect ourselves from scams.
Follow these security tips to safeguard your digital identity:
Your Singpass is only for you. You may be held criminally liable if your Singpass account is used by others for criminal activities. Avoid giving your Singpass credentials (e.g. Singpass ID, password and 2FA details) to others.
For more information on securing your Singpass account, visit https://go.gov.sg/even-safer-singpass.
Frequently Asked Questions
1. How do I register for a Singpass account?
First, check that you fulfil the following eligibility requirements:
You are at least 15 years old
You are a Singapore Citizen or Permanent Resident or Foreign Identification Number (FIN) holder
Ensure that the address on your NRIC or FIN card is correct. If you need to update your address with the relevant authorities, please click here.
To register for a Singpass account:
Click here to register for a Singpass account
Register instantly with Singpass Face Verification
For Singpass Foreign User Account holders, please find the step-by-step guide here to register for Singpass.
2. How do I download and set up my Singpass app?
To set up your Singpass app, follow the instructions here.
3. I forgot my Singpass password. How do I reset it?
If you have set up your Singpass 2FA, you can reset your password instantly online:
Click here to reset your password
Enter your NRIC or FIN details, followed by Singpass Face Verification or SMS One-Time Password
Create your new Singpass password
If you have a Singpass Foreign Account, there is no need to reset your password as you can log in with your Singpass app. This does not require a Singpass password. Read more about how to set up Singpass app as a Foreign Account holder here.
4. I changed my mobile number. How do I update it in Singpass?
Option 1: Update Profile
Visit the Singpass User Portal
Log in using
Singpass App - Scan QR
Singpass Face Verification - Click Password Login, enter your user ID and password followed by performing a face scan
Singpass SMS 2FA (if you still have access to your old mobile number) - Click Password Login, enter your user ID and password followed by performing SMS 2FA
Select the 'Update Profile' icon to update your new mobile number
Option 2: Not my mobile number
Visit the Singpass User Portal
Log in to Singpass - Click Password Login, enter your user ID and password
At the SMS OTP screen, click on "Not my mobile number" and follow the instructions to update your mobile number
Option 3: Visit Singpass counters
Visit any Singpass counter (check counter locations) to seek assistance in updating your mobile number
Please bring along the necessary document for verification, such as your original NRIC or FIN card
5. Why is Singpass Face Verification mandatory?
Singpass Face Verification (SFV) is required to protect your digital identity and ensure that only you can access or make changes to your account. It is a compulsory security measure applied to all Singpass users to safeguard their data, and cannot be removed.
What is SFV used for?
SFV may be triggered for higher-risk transactions carrying a greater chance of fraud or account takeover, so we use biometrics to verify that it’s really you.
Click here to learn more about why Singpass Face Verification is important.
Have more questions about Singpass? Read the full list of FAQs here.
