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Digital Government Productivity & Transformation

How to build a service blueprint and what you can achieve with it

1 August 2019

Mr Lim Eyung, director at GovTech
Mr Lim Eyung, director at GovTech explaining how Service Blueprinting drives transformation.

Ask, watch and learn

Sometimes, less is more

Service Blueprint process and how it drives transformation

A gentle nudge goes a long way

Precautions and product personality

Process of testing product prototypes
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