Skip to main content

Government officials will never ask you to transfer money or disclose bank log-in details over a phone call.

Government Technology Agency (GovTech)
  1. Home
  2. TechNews
  3. Transforming public services through design: Insights from Lillian Shieh
Careers and Life Inside GovTech

Transforming public services through design: Insights from Lillian Shieh

21 August 2024

Q&A with Lillian Shieh: Head of Design at GovTech, Researcher, Product Strategist, UX Designer

Exclusive feature on Lillian Shieh

As a design researcher, product strategist, and UX designer, you have extensive experience and knowledge in the field of design and UX. Could you share about how you got into this industry?

What aspect(s) of your work do you enjoy?

What are some of your proudest achievements in your design career?

Why is design thinking important for innovation in an organisation?

Based on your experience, what are some important tips for good UX design in mobile applications/e-services?

What are some common misconceptions about UX designers that you have come across in your line of work/past experiences?

Any advice on best practices when testing with users?

With advancements in Generative AI, how do you see this fast-growing technology impacting UX designers and how can they better prepare themselves for the future of design?

As the newly onboarded Head of Design at GovTech, what are some things you are excited to start working on?


Connect with us!

Back to top