Annual Digital Government Perception Survey (Business) Conducted in 2013

Background

The e-Government Perception Survey on Businesses is conducted annually by the Government Technology Agency of Singapore (GovTech) to determine the level of adoption and satisfaction for e-Government electronic services targeted at the business community.

The survey was conducted from Apr to May 2013 for the reporting period of FY2012 (i.e. 1 April 2012 to 31 March 2013).

Objectives

The survey aims to determine the level of satisfaction in using Government electronic and mobile services.

Research Methodology

1,636 businesses, representative of the Singapore’s industry sectors were surveyed. The industries were:

Commerce,
Community, Social & Personal Services,
Construction,
Financial & Business Services,
Manufacturing, and
Transportation, Storage & Communications.

Data collection was done through telephone interviews.

Survey Results

More than 9 out of 10 (93%) businesses were satisfied with the overall quality of Government electronic services, of which, 60% gave a rating of 5 and above.

Graph depicting level of satisfaction of businesses with government digital services - 2013

More than 8 out of 10 (89%) businesses were satisfied with the overall quality of Government mobile services, of which, 59% gave a rating of 5 and above.