Background / Objectives
The Digital Government Customer Perception Survey (Citizens) is conducted annually by the Smart Nation and Digital Government Office (SNDGO) and the Government Technology Agency of Singapore (GovTech) to assess citizen’s satisfaction of key digital government services; and to identify areas for further improvement.
The survey was conducted from October to December 2018 for the reporting period of CY2018.
About 1,500 respondents, comprising representatives of the total demographic population above the age of 19, were surveyed. Data collection was done via face-to-face interviews.