Informational Services

Empowering agencies with smarter, citizen-centric communication

GovTech’s Informational Services Programme helps government agencies deliver clear, accessible, and responsive digital experiences to the public. This programme is part of the Whole-of-Government Informational Service Excellence (WISE) initiative — created to uplift how agencies communicate, engage, and serve citizens through data-driven insights and AI-powered platforms.

Whether it’s surfacing relevant content, automating responses, or improving service quality, these products are cornerstones in helping agencies build trust and transparency with the public.

Products under WISE

Discover the range of WISE products designed to improve informational service delivery across government platforms, including DIYGoWhere, SearchSG, SmartCompose, VICA, and WOGAA. As part of WISE's commitment to an accessibility-first approach, Oobee underscores its emphasis on accessibility and inclusive design.

SearchSG

Explore SearchSG, a suite of search and discovery solutions that improves access to relevant government information across public-facing and internal knowledge sources.

SmartCompose

Discover SmartCompose, the AI-powered writing assistant for citizen-facing public officers. Streamline responses with fast, empathetic, and professional communication, transforming interactions with the public.

Virtual Intelligent Chat Assistant (VICA)

Explore VICA, GovTech's next-generation virtual assistant platform powering government chatbots.

Whole of Government Application Analytics (WOGAA)

Learn how the Whole-of-Government Application Analytics helps government agencies monitor the performances of their websites and digital services.

Oobee

Learn about Oobee, a testing tool that webmasters can use to identify bugs and improve web accessibility for persons with disabilities.