SmartCompose
Discover SmartCompose, the AI-powered writing assistant for citizen-facing public officers. Streamline responses with fast, empathetic, and professional communication, transforming interactions with the public.
Last updated 2 December 2025
Transforming citizen interactions with SmartCompose
AI-Powered Response Generation
Drafts email responses by combining LLM capabilities with trusted reference materials.Contextual Tone Adaptation
Automatically adjusts tone to suit the nature of the inquiry.Few-Shot Learning
Generates content informed by internal documents and external trusted sources without extensive retraining.Task-Specific Adaptability
Tailor responses to unique cases, such as granting exceptions to standard policies.
SmartCompose is an AI-powered writing assistant designed to help public officers draft faster, more thoughtful, and professional responses to citizen inquiries. Since its launch in April 2024, it has been adopted by over 5,680 public officers across more than 90 agencies, significantly improving email drafting speeds by 70% and reducing average response times to just 5 minutes per email. This enhanced efficiency is projected to save government agencies over 38,000 man-days annually.
Why use SmartCompose?
Efficient Response Generation
SmartCompose uses advanced LLMs like ChatGPT and integrates reference materials to draft accurate, tailored responses aligned with agency schemes.
Supports Empathy and Accessibility
The AI adapts tone and content based on the context, ensuring citizen communications are clear, concise, and compassionate.
Reduces Repetitive Work
Automates routine tasks like eligibility checks and policy reviews, enabling officers to focus on complex or sensitive cases.
Enhanced Data Security
SmartCompose incorporates logic checks to verify scheme eligibility and detect personal identifiable information for secure, compliant communications.
Flexible and Scalable Applications
Beyond email drafting, SmartCompose is being trialled for use in generating testimonials, appraisals, procurement documents, and marketing content.
How to use SmartCompose?
Use your TechPass account for access.
If you do not have a TechPass account, follow the Sign-Up process to onboard.
Alternatively, log in via Email OTP using your government email address.
What's new with SmartCompose?
SmartCompose is expanding its capabilities:
Ongoing trials are exploring applications in generating appraisals, procurement materials, and eDM marketing content.
These innovations aim to further boost productivity and enhance public service delivery.
