The Government has progressively built up the digital infrastructure and engineering capabilities as the foundation of our Smart Nation. These enable us to respond decisively and swiftly to the COVID-19 outbreak with a suite of digital tools to help disseminate timely and accurate information to Singaporeans, and to enable our fellow agencies to better manage the crisis.
TraceTogether is a mobile app that supports Singapore’s efforts to mitigate the spread of COVID-19 through community-driven contact tracing.
Through the exchange of short-distance Bluetooth signals between mobile phones with the installed app, each phone can detect other participating TraceTogether phones that are in close proximity. The app estimates the distance between users, and the duration of such encounters. Records of these encounters are stored locally, in encrypted form, on each user’s phone for 21 days (covering the incubation period of the virus).
If a user is interviewed by a contact tracer for activity mapping, he can authorise the uploading of his TraceTogether data to Ministry of Health (MOH). MOH will then decipher the data and get the mobile numbers of the user’s close contacts within a period of time. This facilitates the contact tracing process, and enables contact tracers to inform close contacts of confirmed cases more expeditiously.
As organisations implement temperature scanning as a COVID-19 safeguard prior to entry to buildings/offices, GovTech developed a self-help temperature scanner using existing contactless off-the-shelf battery-operated infrared thermometer and other off-the-shelf materials. The thermometer is retrofitted with a motion-sensing camera and a power source to enable it to do a temperature scan without human intervention. This system is being progressively deployed to Government Buildings and community facilities.
Travel and Health Declaration System
Developed by GovTech, the Travel and Health Declaration System is a free-for-use Cloud-based visitor registration system. Visitors scan a QR code using their SingPass Mobile app, give consent to share their name and contact information with the building managers, and make the necessary declaration required. This online service will be regularly updated to reflect the latest advisory and guidelines. Using this system allows businesses to verify user identity with data from Government sources to facilitate their tracing work should the need arise.
Developed by GovTech, Ask Jamie is a virtual assistant designed to answer queries within specific domains on Government agency websites. Launched in 2014, Ask Jamie has been implemented across 70 Government agency websites.
Since 1 February 2020, the chatbot has been enhanced to address queries related to COVID-19, and uses machine learning to improve accuracy of the replies, and data analytics to detect trending topics.
In addition to the Gov.sg and Ministry of Health websites, citizens are also able to access the chatbot via Facebook Messenger and Telegram:
The chatbot is developed by GovTech in collaboration with the Ministry of Trade and Industry (MTI).
FluGoWhere is a website to conveniently and easily search through a list of Public Health Preparedness Clinics (PHPCs) providing special subsidies for those diagnosed with respiratory illnesses. There are more than 900 participating clinics as of 19 March 2020.
The website is developed by GovTech in collaboration with the Ministry of Health (MOH) and the Public Health Preparedness Clinics.
The official Gov.sg WhatsApp account provides citizens with timely and trusted updates on the COVID-19 situation. This service is available in 4 languages, and the system has been optimised to send multi-lingual messages to all subscribers within 30 minutes.
MaskGoWhere is a website that helps Singaporean households find the designated location, day and time to collect their allocation of masks. GovTech engineers have been making progressive updates and improvements to the website based on the latest available information and insights gathered through real-time user feedback function embedded within the website.
The website is developed by the Government Technology Agency (GovTech) in collaboration with several Government agencies including the Ministry of Communications and Information (MCI), Ministry of Health (MOH) and People’s Association (PA).
(The mask collection exercise has concluded as of 29 February 2020.)
Leave of Absence & Stay-Home Notice Tracking Solution
The Leave of Absence & Stay-Home Notice Tracking Solution is a SMS and mobile web-based solution that allows people serving out their Leave of Absence (LOA) or Stay-Home Notice (SHN) to report their locations to the Ministry of Manpower quickly and accurately.