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Singapore Digital Government Journey
Singapore’s digital government journey began in the 1980s with the National Computerisation Programme. Today, we envision a Smart Nation that leverages technology to improve the lives of citizens and business owners. This is achieved through GovTech’s role in spearheading the Government’s internal engineering and digital capabilities through synergy across the whole of government, as well as public-private and international collaborations. Currently, 95% of all transactions with the government are digital from end-to-end.
Singapore’s Digital Government initiative and public sector digital transformation are led by the Government Technology Agency of Singapore (GovTech). Formed in 2016 with the focus of building and strengthening the Singapore government’s internal engineering and digital capabilities, GovTech has empowered the whole of government (WOG) to centrally design, develop and deliver digital services that are built for our citizens’ and businesses’ immediate needs.
Our work can be broadly classified into three main areas – (i) Products, (ii) Services, and (iii) Cyber and Governance. This is aligned with the Digital Government Blueprint (DGB) which was launched in 2015 - a statement of the Government’s ambition to better leverage data, harness new technologies and drive broader efforts to build a digital economy and society, in support of the Smart Nation vision which was launched by Prime Minister Lee Hsien Loong.
In 2019, five Capability Centres (CapCens) were established in the following fields to support the development of Infocomm technology and Smart Systems (ICT & SS) – (i) Application Design, Development and Deployment, (ii) Cybersecurity, (iii) Data Science & Artificial Intelligence, (iv) Government ICT Infrastructure, and (v) Sensors & Internet of Things. These five areas are integral to our Digital Government Blueprint and Smart Nation agenda. Through our CapCens, specialist teams of technical experts within the Government who are both familiar with the government’s digitalisation plans and accessible across the WOG are developed. GovTech also oversees the development of a shared government technology stack, key government ICT infrastructure, ICT procurement, data protection, and cybersecurity in the public sector to spearhead digital transformation.
In order to drive co-creation and learning among the public and private sectors, GovTech has set up the GovTech Digital Academy - a Practitioner for Practitioner academy that offers a suite of ICT&SS programmes for the public service workforce. GovTech has also organised STACK conferences and meet ups for the tech community.
Finally, to drive the vision of a Smart Nation, five Strategic National Projects were launched in 2017, these covered GoBusiness, CODEX, e-Payments, LifeSG, National Digital Identity, the Punggol Smart Town, Smart Nation Sensor Platform and Smart Urban Mobility. These projects lay the foundation for a Smart Nation by serving as a foundation for the adoption of digital and smart technologies throughout the economy and society. More details on each project can be found here.
View the full timeline of our digital milestones here.
Our Digital Government Story
Here are four videos featuring our Government Chief Digital Technology Officer, Chan Cheow Hoe, sharing key lessons from Singapore’s Digital Government journey.
Discover the behind-the-scenes highlights of Singapore’s Digital Government Story through this video series, which was produced through a collaboration between GovTech and the United Nations Department of Economic and Social Affairs (UN DESA).
This first episode dives into the origins of GovTech, the start of the Digital Government journey, the impetus for internal capability building in GovTech and the ‘outside in’ approach of solving problems for the customer.
This episode highlights how GovTech has evolved over the years, with the establishment of five Capability Centres to strengthen Public Sector engineering expertise and build the government’s capabilities in emerging technologies. Cheow Hoe also spoke about the experience of recruiting engineering talent and building capabilities within GovTech – including developing the pipeline of talent.
Episode 4 spotlights how GovTech engages with the global community through forums like the Digital Government Exchange (DGX), sharing with countries like the UK, and working with international agencies like the UN and the World Bank. Cheow Hoe also shares more about how GovTech reaches out to tech communities through the Singapore Government Developer Portal and the and the STACK Developers Conference.
Digital Government Efforts
Our digital government efforts can be classified into these few areas:
Tech for Public Good
Citizen Engagement and Co-creation
User and Business Journeys
AI and Data Driven Government
WOG Platforms and Tools
Diversity and Inclusion
National Achievements 2020
The Survey on Satisfaction with Government Digital Services for citizens and businesses is conducted annually by GovTech in collaboration with the Smart Nation and Digital Government Office (SNDGO) to assess citizens’ and businesses’ satisfaction with key government digital services and to identify areas for improvement.
Contact information for international collaboration opportunities