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Smart Nation 2.0: Initiatives in Singapore

Smart Nation Initiatives

Smart Nation 2.0: Initiatives in Singapore

30 December 2024

How is Smart Nation 2.0 evolving Singapore's digital landscape through its 3 key pillars: Trust, Growth, and Community?

As we approach the end of 2024, it is fitting to close this year by focusing on the importance of a refreshed Smart Nation blueprint for the years ahead.

The first Smart Nation initiative was announced in 2014 by former Prime Minister (PM) Lee Hsien Loong, which sought to transform Singapore into a digitally-enabled nation where technology is integrated into different aspects of life for all Singaporeans and businesses. This has been largely successful with cashless payments being the norm, increased internet connectivity and broadband speeds, and more government services becoming digitised, among others.

However, changing technological trends necessitate changes in the Smart Nation blueprint, resulting in Smart Nation 2.0. Let’s explore the main goals of Smart Nation 2.0 and the efforts being made to achieve these goals.

Key takeaways

What does being a Smart Nation mean?
Why is Smart Nation 2.0 necessary?
3 key goals of Smart Nation 2.0
Developing tech talent to achieve Smart Nation 2.0 goals
What to expect from Smart Nation 2.0 moving forward

Why Smart Nation 2.0?

“In Smart Nation 1.0, we focused on building up capabilities and encouraging the use of technology. For our next phase, or Smart Nation 2.0, we aim to sharpen our focus and use technology more effectively to transform our future and shape our nation together.” - PM Lawrence Wong at the launch of Smart Nation 2.0 in Oct 2024

A refreshed Smart Nation 2.0 is necessary because the technological landscape has evolved significantly since Singapore first embarked on its Smart Nation journey back in 2014. The rise of generative AI, the ubiquity of smartphones, and the growing influence of digital platforms on every aspect of life present both new opportunities and challenges. To stay ahead of technological trends, Singapore must adapt its strategies to harness these advancements effectively.

What is a Smart Nation?

Being a Smart Nation means leveraging technology in optimal ways to improve the quality of life for all citizens, create economic opportunities, and foster a more connected and inclusive society. It embodies the vision where digital tools and innovations are seamlessly integrated into daily life, making interactions with government services, businesses, and communities more efficient and meaningful.

Key objectives of Singapore’s Smart Nation initiative

To achieve this overarching vision, Singapore's Smart Nation initiative focuses on several key pillars, each leveraging technology to create a more advanced and people-centric nation:

Technological

A core objective of Singapore's Smart Nation initiative is to establish a highly reliable and secure digital infrastructure. This underpins the seamless delivery of digital services, providing both individuals and businesses with the confidence to plan and operate with certainty.

Simultaneously, a key focus lies in proactively addressing harmful online activities through continuous monitoring and adaptive strategies, ensuring a safe and trustworthy digital environment for all users.

Social

The Smart Nation initiative also prioritises fostering a digitally inclusive society, actively working to bridge digital divides that could exacerbate social and economic inequalities. This involves strengthening outreach efforts and partnerships to equip all segments of the population with the necessary digital skills and confidence.

Furthermore, the development of more accessible and inclusive digital products and services is paramount. Ultimately, the aim is to nurture a positive and civic-minded online culture where digital technology serves to uplift, unify, and strengthen the fabric of Singaporean society.

Economic

A robust, resilient, and future-ready digital infrastructure forms the bedrock for a thriving digital economy, a key objective of the Smart Nation initiative. This infrastructure enables reliable connectivity and high-speed data transfer, supporting a wide spectrum of economic and social activities. The initiative aims to empower enterprises to leverage technology for enhanced productivity, business transformation, and improved customer service.

Simultaneously, it focuses on equipping the workforce with the skills to adapt and succeed in the evolving digital economy through enhanced training programmes and support for digital proficiency development in education.

Smart Nation examples: Real-world applications in Singapore

In Singapore, the Smart Nation initiative has translated into tangible improvements in daily life, from transforming government services into user-friendly digital experiences and fostering cashless transactions to building smart infrastructure that enhances urban living.

How smart infrastructure is shaping our city

Smart infrastructure, in simple terms, means using technology like sensors, data analytics, and automation to make our city's essential systems work better and more efficiently. Consider how smart urban planning is transforming Singapore’s infrastructure. For instance, smart traffic management systems utilise real-time data to dynamically adjust traffic flow, easing congestion and improving commutes. In housing estates, sensors proactively monitor utilities and structural health, enabling swift maintenance and ensuring a more secure and comfortable living environment for residents.

Furthermore, the commitment to a greener Singapore is evident in energy-efficient buildings, where smart systems optimise resource use, contributing to a more sustainable and resource-conscious way of life. This intelligent infrastructure reflects a dedication to engineering a better urban experience.

Enhancing digital citizen services

Government digital initiatives are transforming citizen interactions, aiming for simplicity and convenience. Singpass, the national digital identity, exemplifies this by providing a single, convenient access point to a wide range of e-services, saving time and streamlining transactions. A growing suite of e-services further empowers individuals to manage tasks remotely, reflecting an agile approach to delivering accessible digital solutions.

In healthcare, Smart Health initiatives, such as telemedicine, health monitoring apps, and digital health records, are enhancing patient care and access. The rapid deployment of platforms like TraceTogether during the COVID-19 pandemic showcased the ability to leverage technology to safeguard public health in critical times.

Building a smart economy

Singapore fosters a smart economy brimming with opportunities through strategic initiatives. These efforts actively support startups and digitally empower businesses across vital sectors such as FinTech, HealthTech, and logistics.

By championing the adoption of cutting-edge digital technologies, the aim is to boost productivity, spark innovation, and create new economic possibilities. This involves building a robust digital infrastructure, fostering a supportive ecosystem for technological advancement, and equipping the workforce with future-ready digital skills to thrive in a dynamic economy. This collaborative approach ensures that economic growth is inclusive and sustainable.

3 key goals of Smart Nation 2.0

Trust - Singaporeans should be able to confidently use digital tools, knowing their safety and privacy are protected and digital systems are reliable.
Growth - Technology must be leveraged to empower individuals and businesses to learn, adapt, and develop new skills.
Community - Technology can unite communities and strengthen society. A Smart Nation should foster social cohesion without leaving anyone behind.

At its core, being a Smart Nation reflects a collective whole-of-nation effort. It requires active participation from government, businesses, and citizens. It’s about embracing innovation, fostering digital literacy, and ensuring that no one is left behind as society progresses into a new digital era. This is what it means to create a thriving digital future for all.

1. Building trust through digital safety

Trust in Smart Nation 2.0 entails building confidence in digital systems through robust cybersecurity solutions to combat online harms, and initiatives to ensure safe digital experiences for all. Consequently, laws and systems will also be updated to address new risks.

An example of new legislation is the Digital Infrastructure Act (DIA), which will be introduced in 2025. It aims to make our digital systems, like data centres and cloud services, more reliable and secure. This means protecting them from cyberattacks, as well as physical threats like fires or floods.

Under the DIA, companies operating digital infrastructure will be required to report incidents and meet certain security standards. This helps to prevent disruptions, ensuring a smooth digital experience for everyone.

Besides the DIA, a new government agency will be established to address emerging threats like non-consensual sharing of intimate images and cyberbullying.

Beyond these government initiatives, individuals must also be empowered with the knowledge and tools to use technology responsibly. This enables Singaporeans to navigate the digital landscape with confidence, assured that their safety and privacy are safeguarded.

Key tools for digital security

Here are some examples of government tools and systems to enhance the safety and security of Singaporeans:

Singpass: Secure digital identity to access services

Singpass is your trusted online ID for accessing online government and business services in Singapore. It provides secure login with biometrics or 2FA which protects your data and simplifies transactions.

SATIS: Protecting users from online scams

SATIS, powered by rMSE, is a powerful tool that leverages AI to safeguard users from online scams. They continuously scan the web, identify suspicious sites, and work with authorities to disrupt them.

ScamShield: Your one-stop anti-scam partner

ScamShield helps you fight scams by blocking scam calls and texts, checking suspicious websites and messages, and getting 24/7 helpline support. Stay informed and protected with ScamShield.

Note: ScamShield’s capabilities have been upgraded. In addition to blocking calls and SMSes, users can also use the app to check if suspicious messages, phone numbers, and website links are scam-related before making scam reports. Reports can also be made by uploading screenshots.

2. Fostering growth through technology and AI

Growth in Smart Nation 2.0 focuses on empowering individuals and businesses to harness technology for innovation and economic progress. This also involves significant investment in AI research to push the boundaries of science and innovation. For instance, the government has committed S$120 million to the "AI for Science" programme which encourages interdisciplinary collaborations to foster breakthroughs in areas like biomedical and materials sciences.

To prepare future generations, the government aims to equip students with hands-on experiences in emerging technologies and integrate AI into education, ensuring they have a solid foundation in AI and digital literacy. For businesses, especially SMEs, the focus is on helping them adopt AI tools and digital solutions to streamline operations and boost productivity, enabling them to stay competitive in a tech-driven world. These efforts ensure that progress is inclusive, with benefits shared widely across society.

Note: For businesses interested in partnering with GovTech, check out how you can collaborate with us to help build our Smart Nation.

Key GovTech initiatives for growth

To help streamline processes and provide useful tools for growth, here are some of GovTech’s initiatives and products:

SG Tech Stack: Accelerating digital transformation

SGTS is a platform that empowers government agencies to build secure and efficient digital services. By providing a suite of pre-built tools and best practices, SGTS streamlines development, reduces costs, and accelerates time-to-market.

GoBusiness: Your business gateway for every need

GoBusiness is a one-stop platform for all business needs. Access over 120 government e-services, get personalised advice from over 200 e-advisers on various business needs and simplify one’s business journey.

Career Kaki: Your AI career coach

Career Kaki is your AI-powered career coach. Receive personalised recommendations on jobs, courses, and resources tailored to your unique profile. Get expert advice on career paths and job application strategies. Gain the insights needed to achieve your career goals.

Talent development and skills training

To develop local talent and help with skills training, here are some government programmes for businesses and Singaporeans of all ages:

AI Apprenticeship Programme (AIAP)

The AIAP was formed to identify, train and groom local talents to become AI specialists. Apprentices will gain hands-on AI experience, learning ML and software engineering to deploy models. AIAP is recognised as a leading AI deep-skilling programme in Singapore and globally.

SMEs Go Digital

SMEs Go Digital helps SMEs to digitalise by offering support and resources to adopt advanced digital solutions. This programme aims to improve operations and drive growth with technology. SMEs can also opt for industry-specific assistance.

Code for Fun

Code for Fun exposes students to coding, digital making, and AI. It equips them with computational thinking, creativity, and responsible technology use for success in the digital future. From 2025, AI for Fun modules offer additional learning in generative AI and smart robots.

For a more comprehensive list of resources available, check out Smart Nation resources (for residents, businesses, and developers) and other AI-related programmes.

Strengthening community

Community in Smart Nation 2.0 focuses on using technology to strengthen social connections, promote responsible digital habits, and build communities. Recognising the challenges of digital tools, such as mental health concerns from excessive screen time, the spread of misinformation, and getting the older generation to adopt digital skills, the initiative emphasises creating safe and inclusive online environments for all Singaporeans.

The Digital for Life (DfL) movement promotes digital literacy, accessibility, and inclusivity by offering programmes that teach tech skills, encourage safe online practices, and support a healthy balance between digital and offline life.

The DfL movement isn't just about embracing technology, it's also about building a future where everyone benefits from it.

By bridging divides, nurturing empathy towards one another, and leveraging technology for social good, Smart Nation 2.0 ensures that digital progress unites and enriches Singapore's diverse society.

Furthermore, community-driven projects are also encouraged, empowering citizens to collaborate with the government to co-create digital solutions that address societal needs.

GovTech platforms for community collaboration

Here are some government platforms where citizens can co-create:

Tech Kaki: A citizen community for user-testing

By providing valuable feedback and insights, Tech Kaki members contribute to the development of user-friendly and efficient digital services. Anyone can join the community and help shape the future of Singapore's digital services.

CrowdTaskSG: Crowdsourcing, your voice, your impact

By participating in surveys, polls, and A/B tests on CrowdTaskSG, citizens can directly influence government policies and services. Furthermore, participants can also earn rewards for their contributions, and be part of a community that's driving positive change.

STACK Community: Knowledge sharing and partnerships

The STACK Community is a vibrant network of tech enthusiasts and experts dedicated to building a smarter Singapore. Connect with like-minded individuals, attend conferences and meetups, and learn about the latest tech trends.

GovTech also hosts the STACK Developer Conference which brings together government agencies, industry leaders, and tech enthusiasts. This flagship event fosters collaboration, knowledge sharing, and innovation, driving the digital transformation of Singapore.

Here are the highlights from the STACK 2024 Developer Conference:

In addition to Developer Conferences, GovTech and Open Government Products (OGP) also host hackathons. These hackathons provide citizens and public officers the opportunity to innovate and collaborate on their own ideas that serve the public good, bringing them to life through prototypes. Alternatively, some hackathons also involve finding potential issues with present AI tools, thereby highlighting cybersecurity problems that must be addressed.

Developing tech talent to achieve Smart Nation 2.0 goals

Talented individuals and leaders are needed to guide and collaborate with others to steer the wheels in the right direction. Hence, the government has provided some opportunities for developing and outsourcing talent.

Smart Nation Fellowship

Who this is for: This scholarship is designed for bright and dedicated individuals who possess a strong aptitude for technology, a keen interest in problem-solving, and a genuine aspiration to contribute to the public good and Singapore's digital future.

The Smart Nation Fellowship Programme recruits talented individuals like data scientists, engineers, and researchers to collaborate with GovTech project teams and share their expertise in specific domains. It offers a unique opportunity to cultivate and empower future leaders in technology and innovation by immersing them in impactful government projects.

Fellows will work alongside passionate individuals and contribute their expertise to projects across exciting areas like AI, blockchain, and data science. The programme offers flexibility, allowing fellows to work on pre-identified projects or even propose their own innovative ideas. Alternatively, fellows can even choose a part-time consultancy to fit their schedule.

Smart Nation Scholarship

The Smart Nation Scholarship offers promising individuals the opportunity to pursue a career in technology and contribute to Singapore's digital transformation. This scholarship provides financial support for tuition fees and living expenses, as well as opportunities for internships and mentorship. Upon graduation, scholars join a fast-tracked career path, gaining valuable experience and assuming leadership roles in various technology domains.

If you're a Singapore Citizen or Permanent Resident with a knack for problem-solving and a desire to serve the public good, apply today and be part of Singapore's Smart Nation transformation.

Smart Nation Educator Fellowship

Who this is for: This fellowship is designed for dedicated and visionary educators in Singapore who are passionate about nurturing digital literacy and cyber wellness in students and are keen to lead the evolution of digital education within the nation.

The Singapore government, through the Ministry of Digital Development and Information (MDDI) and the Ministry of Education (MOE), is launching the Smart Nation Educator Fellowship to empower educators with the skills and knowledge needed to cultivate digital proficiency and cyber wellness among students.

This initiative will provide training, networking opportunities with experts, and a platform for educators to innovate and shape the educational curriculum. By investing in educators, the government aims to create a digitally empowered generation of students.

What to expect from Smart Nation 2.0 moving forward

Smart Nation 2.0 aims to build a trustworthy, growing and connected Singapore. It will focus on using technology to improve citizens' lives, address emerging challenges, and foster community-building.

The strategies are likened to a ‘living document’ where they will be continually refined and adjusted based on feedback and technological advancements. However, the goals of Trust, Growth, and Community will continue to guide responses to digital developments, even as strategies change.

As PM Lawrence Wong mentioned in his speech at the launch of Smart Nation 2.0:

“We have done well as a Smart Nation. But we must never think that we have arrived. Technology is advancing rapidly, and our operating environment is ever changing. So we have to keep pace, stay abreast of the latest developments, and continually strive to do better.”

Despite the uncertainty that lies ahead, we at GovTech believe that the future of Singapore is bright. By embracing technology and innovation, we can overcome challenges, seize opportunities, and create a better future for all. Let us work together to build a Smart Nation that we can all be proud of.

Building a connected future with Smart Nation Singapore

Singapore's journey towards becoming a Smart Nation is a collective endeavor, where the synergy between individuals, businesses, and the government fuels ongoing success and paves the way for the next generation of innovation. By embracing digital advancements, fostering a culture of continuous learning, and actively engaging with government initiatives, individuals and businesses contribute directly to a more connected, efficient, and vibrant Singapore.

Government officials will never ask you to transfer money or disclose bank log-in details over a phone call.